At TimelySoles, we understand that selecting the perfect luxury timepiece is an important decision. To ensure your complete satisfaction, we offer a hassle-free return policy.

Return Eligibility:

• Timeframe: Items must be returned within 5 business days of delivery.
• Condition: Watches must be unworn and in their original condition, including all packaging and accessories.
• Special Orders: Special orders may have restrictions. Please contact our customer service team for details.

Initiating a Return:

1. Contact Customer Service: Obtain a Return Merchandise Authorization (RMA) number by contacting our customer service team. Provide your order number and reason for return.
2. Prepare for Shipment: Ensure the watch is securely packaged in its original condition, including all accessories. Clearly display the RMA number on the return package.

Shipping Returns:

• Return Shipping: You are responsible for return shipping costs. We recommend using a traceable shipping method with insurance.

Refunds:

• Processing Time: Refunds will be issued to the original payment method within 60 business days of receiving the returned item.
• Restocking Fee: A restocking fee may apply in certain cases.
• Shipping Costs: Shipping costs are non-refundable unless the return is due to our error.

Authenticity Verification:

If you have concerns about the authenticity of your watch, please contact our customer service team immediately.

Exceptions:

Certain items, such as special orders or personalized items, may not be eligible for return. Please contact customer service for specific details.

We strive to make the return process as seamless as possible. If you have any questions, please don't hesitate to reach out to our dedicated team.